Return policy
You can make a return request in the 15 days from receipt of your order. A return can be made in the case of a damaged/broken package.
Please use the information below if you wish to make a return regarding a product defect or otherwise. Please note that the addresses below must only be used for returns. In which case, any other type of correspondence (notices, letters, etc.) sent to one of these addresses will be returned to the sender.
Products can be returned to their associated shipping center. This is also mentioned on the order slip in your package.
- Packages shipped from processing centers in the United States and Mexico are returned to the Charlotte center: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
- Packages shipped from processing centers in Canada are returned to the Charlotte center: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
- Packages shipped from processing centers in Latvia are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
- Packages shipped from Spanish treatment centers are automatically referred to the center at Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- Packages shipped from UK centers are automatically returned to Antar Center 2, 1 Headway Road, Wolverhampton, WV10 6PZ.
- Packages shipped by Australian partner centers should be returned to the following address: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (clothing orders); 338 Albert St, Brunswick VIC 3056, Australia (non-clothing orders, excluding phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
- Packages shipped by partner centers in Japan should be returned to the following address: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto Prefecture, 863-0101 Japan (clothing orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa Prefecture, Japan 929-1801 (non-clothing orders).
- Packages shipped by Brazilian partner centers must be returned to the following address: Rodovia Santos Dumont, 4791 (Antigo KM 3.5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Paulista Park. CEP 25251-460. Duque de Caxias - RJ, Brazil.