Refund policy
We are committed to your total satisfaction. Products can only be refunded if:
- You have purchased the wrong product.
- The product is damaged.
- You are not completely satisfied with your purchase. (We will analyze your reason first by email before confirmation).
We therefore offer you the possibility of requesting a refund under the following conditions:
1. Reimbursement Period : You have 15 days from receipt of your order to initiate a refund or return request. See our return policy.2. Product Condition : The product must be in its original condition, unused, with its original packaging, in case you have purchased the wrong product or you are not satisfied.
3. Reimbursement Process : To request a refund, please contact us by email at hello@feelpositive-theboutique.com with the order number and an explanation of the reason for your request.
4. Reimbursement Confirmation : Once we have received and inspected the returned product, we will notify you via email whether your refund request has been approved or rejected.
5. Reimbursement : If your request is approved, the refund will be made to the original payment method as soon as possible.
6. Return costs : Return costs are the responsibility of the customer, except in the case of a defective product and if the product needs to be returned in this context.
Do not hesitate to contact us at hello@feelpositive-theboutique.com for any additional questions or concerns.
Your satisfaction is our priority, and we will endeavor to resolve any issues in a fair and transparent manner.
Thank you for trusting Feel Positive.
United Kingdom, October 2, 2023